Terms of service

TERMS OF SERVICE

Last updated: 9 September 2026

Welcome to Kolldruns.

These Terms of Service ("Terms") govern your access to and use of Kolldruns.store and any purchase you make through our website.

Throughout these Terms, the words "Kolldruns", "we", "us" and "our" refer to Kolldruns.

Our contact details are:

Store: Kolldruns
Website: Kolldruns.store
Email: info@Kolldruns.store

Please read these Terms carefully before using our website or placing an order.

By accessing our website or purchasing from us, you agree to these Terms.

Nothing in these Terms is intended to exclude, restrict or replace any mandatory rights available to consumers under UK law.

1. ABOUT THESE TERMS

These Terms apply to:

  • your use of Kolldruns.store;

  • purchases made through our website;

  • orders for products offered by Kolldruns;

  • communications between you and Kolldruns relating to your purchase; and

  • any services made available through our website.

Additional policies may also apply, including our:

  • Return & Refund Policy;

  • Shipping Policy;

  • Privacy Policy;

  • Cookie Policy; and

  • any other policies or notices displayed on our website.

Where there is a conflict between these Terms and a mandatory right provided by applicable consumer law, the mandatory legal right will prevail.

2. ELIGIBILITY TO PURCHASE

By placing an order through our website, you confirm that:

  • you have legal capacity to enter into the transaction;

  • the information you provide is accurate and complete;

  • you are authorised to use the payment method submitted; and

  • you are purchasing for lawful purposes.

If you are under the age required to enter into a legally binding contract in your jurisdiction, a parent or legal guardian may need to make the purchase on your behalf.

3. INFORMATION ABOUT OUR PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, specifications, colours, sizes and other information displayed on our website are accurate.

However, the appearance of products may vary slightly from images displayed online.

For example:

  • colours may appear differently depending on your screen or device;

  • minor manufacturing variations may occur;

  • product packaging may change;

  • measurements may vary slightly within reasonable manufacturing tolerances.

Such minor differences do not affect your statutory rights where products are not as described or otherwise fail to conform to the contract.

4. CLOTHING SIZES AND MEASUREMENTS

Where size guides or measurements are provided, they are intended to assist customers when choosing products.

Customers should review the relevant size information before placing an order.

Size recommendations are guidance only unless expressly guaranteed.

Nothing in this section limits your statutory cancellation rights for eligible online purchases.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your basket does not reserve that product.

We may be unable to fulfil an order where, for example:

  • an item is out of stock;

  • stock information contains an error;

  • the product has been withdrawn;

  • we cannot deliver to the address provided;

  • payment cannot be authorised;

  • fraud or security concerns arise; or

  • an obvious pricing or product information error has occurred.

If we cannot fulfil an order after payment has been taken, we will refund the relevant amount.

6. PLACING AN ORDER

To place an order, you must complete the checkout process and provide the information requested.

Before submitting your order, you will have an opportunity to review and, where supported by the website, correct your order information.

You are responsible for checking:

  • the products selected;

  • quantities;

  • sizes;

  • colours;

  • delivery information;

  • billing information; and

  • payment details.

After you submit an order, you may receive an automatic acknowledgement confirming that we have received it.

An acknowledgement of receipt does not necessarily mean that your order has been accepted.

7. FORMATION OF THE CONTRACT

Your order constitutes an offer to purchase the products shown in your order.

A legally binding sales contract is formed when we accept your order.

Acceptance may occur when we send you an order acceptance or dispatch confirmation, depending on the checkout and fulfilment process used by Kolldruns.

If we are unable to accept your order, we will inform you and will not charge you, or we will refund any payment already collected.

8. ORDER CONFIRMATION

After an order is accepted, we will provide confirmation using the contact details supplied during checkout.

The confirmation may include:

  • your order number;

  • products ordered;

  • prices;

  • applicable delivery charges;

  • delivery information;

  • billing information; and

  • other relevant contractual information.

Please review the confirmation and contact us promptly if you believe any information is incorrect.

9. PRICES

Prices displayed on Kolldruns.store are shown in pounds sterling (£) where the United Kingdom is the selected market, unless stated otherwise.

The price payable is normally the price displayed at checkout when you submit your order.

Prices may change at any time, but changes will not normally affect an order that has already been accepted.

10. TAXES

Where applicable, prices will include taxes that we are legally required to include in the advertised or final consumer price.

Any applicable taxes, delivery charges or other compulsory costs will be disclosed to you before you are required to place and pay for your order.

11. DELIVERY CHARGES

Delivery charges, where applicable, will be shown during checkout before you submit your order.

Different delivery methods may have different charges.

Please refer to our Shipping Policy for further information about available shipping services.

12. PAYMENT

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that:

  • the information supplied is accurate;

  • you are authorised to use the chosen payment method; and

  • sufficient funds or credit are available to complete the purchase.

Payment may be processed by third-party payment service providers.

Those providers may apply their own terms and privacy policies to their services.

13. PAYMENT AUTHORISATION

Orders may be subject to payment authorisation and security checks.

We may delay or refuse an order where:

  • payment is declined;

  • payment information cannot be verified;

  • the transaction is identified as potentially fraudulent;

  • additional verification is reasonably required; or

  • applicable legal or regulatory requirements prevent us from completing the transaction.

We will not use fraud prevention measures to unlawfully discriminate against customers or restrict statutory consumer rights.

14. PRICING ERRORS

We make reasonable efforts to ensure prices are correct.

However, obvious pricing errors may occasionally occur.

If a product has been clearly and genuinely mispriced, we may contact you before accepting the order and give you the opportunity to purchase the product at the correct price or cancel the order.

If an order has already been accepted, any action we take will remain subject to applicable UK contract and consumer law.

We will not rely on this clause to avoid honouring a legitimate price merely because the price later becomes commercially inconvenient.

15. DISCOUNT CODES AND PROMOTIONS

From time to time, Kolldruns may offer:

  • discount codes;

  • promotional prices;

  • multi-buy offers;

  • bundles;

  • gifts with purchase; or

  • other promotional offers.

Promotions may be subject to additional conditions disclosed when the promotion is offered.

Unless stated otherwise:

  • promotional codes cannot be exchanged for cash;

  • only valid codes may be used;

  • promotions may have eligibility requirements;

  • promotions may expire; and

  • certain promotions may not be combined.

Promotional conditions will not affect your statutory consumer rights.

16. FRAUDULENT USE OF PROMOTIONS

We may cancel or refuse discounts obtained through fraud, manipulation or deliberate abuse of a promotional offer.

This may include the unauthorised creation of multiple accounts solely to circumvent legitimate promotion limits.

Any action taken under this section will be proportionate and will not affect legitimate statutory rights.

17. DELIVERY

We will arrange delivery to the address provided during checkout.

You are responsible for providing a complete and accurate delivery address.

Please carefully check:

  • house or building number;

  • street;

  • postcode;

  • town or city;

  • country; and

  • any relevant delivery instructions.

Please refer to our Shipping Policy for further information.

18. DELIVERY TIMES

Any delivery estimates shown on our website or at checkout are estimates unless we expressly state that a particular delivery date is guaranteed.

We will nevertheless comply with our legal obligations concerning delivery.

If no specific delivery time has been agreed, applicable UK consumer law may require goods to be delivered without undue delay and within the legally prescribed period.

19. DELIVERY DELAYS

Occasionally, delivery may be affected by circumstances outside our reasonable control.

Examples may include:

  • severe weather;

  • carrier disruption;

  • transport disruption;

  • customs procedures;

  • industrial action;

  • natural disasters;

  • public emergencies; or

  • other exceptional circumstances.

We will take reasonable steps to minimise disruption where possible.

Nothing in this section removes any statutory right you may have if goods are not delivered within the required timeframe.

20. RISK IN THE GOODS

For consumer orders, risk in the goods will pass to you in accordance with applicable UK law.

Generally, where we arrange delivery, we remain responsible for the goods until they come into the physical possession of you or a person you have identified to receive them.

Different rules may apply where you independently arrange a carrier that was not offered by us.

21. OWNERSHIP OF GOODS

Legal ownership of the goods will normally pass to you once:

  • full payment has been received; and

  • any other legal requirements for transfer of ownership have been satisfied.

This does not alter the rules concerning risk in the goods.

22. FAILED DELIVERY

If a carrier cannot complete delivery because of information or circumstances within your control, additional arrangements may be required.

For example, this may occur if:

  • an incorrect address was provided;

  • access to the delivery address is impossible;

  • delivery is refused without justification; or

  • the parcel is not collected after reasonable notice.

Any additional charges will only be imposed where they are lawful, reasonable and properly disclosed.

23. LOST OR DAMAGED PARCELS

If your parcel appears to have been lost or arrives materially damaged, please contact us at:

info@Kolldruns.store

We may investigate the matter with the relevant delivery provider.

Your rights against Kolldruns will not be replaced simply by requiring you to pursue the courier yourself where Kolldruns remains legally responsible for delivery.

24. RIGHT TO CANCEL ONLINE PURCHASES

Consumers purchasing eligible products online generally have a statutory right to cancel the contract without giving a reason.

For most eligible goods, the cancellation period ends 14 days after the day you receive the goods.

Where a single order consists of multiple goods delivered separately, the period may begin when the final item is received, as provided by law.

Further information is available in our Return & Refund Policy.

25. RETURNS FOLLOWING CANCELLATION

If you exercise your statutory cancellation right, you generally have a further 14 days from notifying us of your cancellation to send the goods back.

Applicable return costs and procedures are explained in our Return & Refund Policy.

Nothing in these Terms limits your statutory cancellation rights.

26. CANCELLATION EXCEPTIONS

Certain products may be excluded from the normal change-of-mind cancellation right where UK law provides an exemption.

Examples may include:

  • clearly personalised products;

  • products made to the consumer's specifications;

  • certain sealed hygiene-sensitive goods after the seal has been broken;

  • goods liable to deteriorate rapidly; and

  • certain other categories specified by law.

These exemptions do not remove statutory rights relating to faulty or misdescribed goods.

27. FAULTY GOODS

Kolldruns is under a legal duty to supply goods that conform to the sales contract.

Under UK consumer law, goods must, where applicable, be:

  • of satisfactory quality;

  • fit for purpose;

  • as described; and

  • otherwise in conformity with the contract.

If goods do not meet these requirements, you may have statutory rights to remedies including, depending on the circumstances:

  • rejection and refund;

  • repair;

  • replacement;

  • price reduction; or

  • final rejection.

Please see our Return & Refund Policy for further information.

28. YOUR 30-DAY SHORT-TERM RIGHT TO REJECT

Under the Consumer Rights Act 2015, consumers generally have a short-term right to reject non-conforming goods within 30 days, subject to the conditions and exceptions established by law.

Nothing in these Terms restricts that right.

29. OUR VOLUNTARY POLICIES

Any commercial returns policy, guarantee or goodwill arrangement offered by Kolldruns is additional to your statutory rights.

A voluntary policy does not replace rights granted to you by law.

30. CUSTOMER ACCOUNTS

Where our website allows customer accounts, you are responsible for keeping your login credentials confidential.

You should:

  • use accurate account information;

  • keep your password secure;

  • avoid sharing access credentials;

  • promptly notify us of suspected unauthorised access.

We may suspend access to an account where reasonably necessary for security, fraud prevention or legal compliance.

31. GUEST CHECKOUT

Where available, customers may purchase using guest checkout without creating a permanent customer account.

Any information collected during checkout will be handled in accordance with our Privacy Policy and applicable data protection law.

32. ACCEPTABLE USE OF THE WEBSITE

You must not use Kolldruns.store:

  • unlawfully;

  • fraudulently;

  • to infringe another person's rights;

  • to distribute malicious software;

  • to interfere with website security;

  • to attempt unauthorised access to systems or accounts;

  • to scrape or extract protected content in violation of applicable law;

  • to manipulate checkout or pricing systems;

  • to impersonate another person; or

  • for any activity intended to damage Kolldruns or other users.

33. WEBSITE AVAILABILITY

We aim to keep Kolldruns.store accessible and functioning correctly.

However, we do not guarantee that the website will always be:

  • uninterrupted;

  • completely error-free;

  • available at every moment; or

  • free from temporary technical issues.

We may temporarily suspend access for:

  • maintenance;

  • security updates;

  • technical improvements;

  • system changes; or

  • circumstances outside our reasonable control.

This does not affect contracts already entered into or statutory consumer rights.

34. CHANGES TO THE WEBSITE

We may change, update or improve our website from time to time.

This may include changes to:

  • layout;

  • functions;

  • product ranges;

  • prices;

  • promotional content; or

  • technical features.

Any changes to an already concluded consumer contract will remain subject to applicable law.

35. INTELLECTUAL PROPERTY

Unless otherwise stated, the intellectual property rights in Kolldruns.store and its original content belong to Kolldruns or its licensors.

Protected material may include:

  • brand names;

  • logos;

  • product photography;

  • graphics;

  • website design;

  • written content;

  • videos;

  • artwork; and

  • other original materials.

You may access the website for personal and lawful use.

36. RESTRICTIONS ON CONTENT USE

You may not, without permission and except where permitted by law:

  • reproduce our content commercially;

  • republish it;

  • sell it;

  • license it;

  • create unauthorised commercial copies;

  • remove copyright or trade mark notices; or

  • falsely represent Kolldruns content as your own.

Nothing in these Terms restricts rights that applicable copyright law expressly provides to you.

37. TRADE MARKS

The name Kolldruns, its logos and related brand identifiers may constitute trade marks or other protected intellectual property.

No licence to use such marks is granted merely by accessing our website.

38. CUSTOMER REVIEWS AND CONTENT

Where customers are permitted to submit reviews, photographs, comments or other content, they must ensure that the material:

  • is truthful where presented as factual;

  • is lawful;

  • does not infringe intellectual property rights;

  • does not violate privacy rights;

  • is not defamatory;

  • does not contain malicious code; and

  • does not impersonate another person.

We may moderate or remove content where reasonably necessary for legitimate legal, safety or platform management reasons.

We will not misrepresent consumer reviews or manipulate reviews in a way prohibited by consumer protection law.

39. THIRD-PARTY SERVICES

Our website may use services provided by third parties, including:

  • payment processors;

  • delivery providers;

  • analytics providers;

  • website hosting services;

  • fraud prevention services; and

  • other technology providers.

Where those services operate independently, their own terms and privacy practices may apply.

Nothing in this clause removes Kolldruns' responsibilities to consumers where responsibility remains with us under law.

40. THIRD-PARTY LINKS

Kolldruns.store may contain links to third-party websites.

Such links may be provided for convenience or information.

Unless explicitly stated, a link does not necessarily mean that Kolldruns:

  • owns the website;

  • controls it;

  • endorses it; or

  • accepts responsibility for its independent content.

You should review third-party terms and privacy policies before using their services.

41. PRIVACY

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Our Privacy Policy should explain matters including:

  • what information we collect;

  • why we collect it;

  • how it is used;

  • with whom it may be shared;

  • how long it may be retained; and

  • applicable data protection rights.

42. COOKIES

Kolldruns.store may use cookies and similar technologies.

Where consent is legally required for particular cookies or tracking technologies, we will seek that consent in accordance with applicable law.

Further details should be provided in our Cookie Policy.

43. SECURITY

We take reasonable measures designed to protect our website and customer information.

However, no internet transmission or computer system can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when accessing online services, including keeping devices and account credentials secure.

44. OUR RESPONSIBILITY TO YOU

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence where liability cannot legally be excluded;

  • fraud or fraudulent misrepresentation;

  • breach of statutory consumer rights where exclusion is prohibited; or

  • any other liability that cannot legally be excluded or restricted.

45. CONSUMER LOSSES

If we fail to comply with these Terms, we are responsible for loss or damage suffered by you where that loss or damage is a foreseeable consequence of our breach or failure to use reasonable care and skill, subject to applicable law.

Loss or damage is foreseeable where it is obvious that it will happen or where, when the contract was made, both parties knew that it might happen.

Nothing in this section restricts any stronger right available to you under applicable consumer law.

46. BUSINESS LOSSES

Products offered through our consumer store are primarily intended for private and personal use unless otherwise agreed.

If you use products for commercial, business or resale purposes, different legal rules may apply.

Nothing in this section limits liability where limitation would be unlawful.

47. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delay caused solely by events outside our reasonable control to the extent permitted by law.

However, where an event outside our control substantially delays our performance, we will take reasonable steps to minimise the effects of the delay and communicate with affected customers where appropriate.

Your statutory rights concerning delayed or failed delivery remain unaffected.

48. COMMUNICATIONS

We may contact you using the information supplied with your order, including by email, for purposes such as:

  • order confirmation;

  • payment issues;

  • dispatch information;

  • delivery updates;

  • return or refund communication;

  • customer service; and

  • important information concerning your transaction.

Marketing communications will be handled separately in accordance with applicable privacy and electronic marketing rules.

49. CUSTOMER SERVICE

For questions regarding your order, please contact:

info@Kolldruns.store

Please include relevant information such as your order number where available.

We aim to deal with customer enquiries fairly and within a reasonable period.

50. COMPLAINTS

If you are dissatisfied with a product or our service, please contact:

info@Kolldruns.store

Please explain:

  • the issue;

  • your order number where applicable;

  • the outcome you are seeking; and

  • any relevant supporting information.

We will review complaints in good faith.

Making a complaint does not affect your statutory rights.

51. UNFAIR COMMERCIAL PRACTICES

Kolldruns will not knowingly engage in commercial practices prohibited by applicable UK consumer protection law.

This includes practices that are unlawfully:

  • misleading;

  • aggressive;

  • deceptive;

  • materially incomplete; or

  • otherwise unfair to consumers.

Material information concerning a purchase will be provided in accordance with applicable legal requirements.

52. REVIEWS AND ENDORSEMENTS

Where Kolldruns displays consumer reviews or endorsements, we will not knowingly present fabricated reviews as genuine consumer experiences.

Any paid advertising, sponsored endorsement or other commercial relationship will be handled in accordance with applicable advertising and consumer protection requirements.

53. NO WAIVER OF STATUTORY RIGHTS

Nothing displayed on our website, packaging, promotional material or customer service communications will override a mandatory consumer right provided by law.

A customer's statutory rights cannot be removed merely because:

  • an item was discounted;

  • packaging has changed;

  • a commercial warranty has expired; or

  • our voluntary returns period has ended.

The circumstances of each legal right remain subject to applicable law.

54. TRANSFER OF OUR RIGHTS

We may transfer our rights and obligations under a contract to another organisation where legally permitted.

If a transfer materially affects your rights, we will comply with any notice or consent requirements imposed by law.

55. YOUR TRANSFER OF RIGHTS

You may transfer your rights where the law allows you to do so.

Where our consent is legally permitted to be required, we will not withhold it unreasonably.

56. THIRD-PARTY RIGHTS

Unless expressly stated otherwise or required by law, a contract between you and Kolldruns is intended primarily for the benefit of you and Kolldruns.

No other person will generally have a right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999, unless the contract expressly provides otherwise.

57. SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Any invalid provision will be treated only as limited or removed to the extent necessary.

58. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.

Similarly, allowing additional time for a customer to fulfil an obligation does not automatically prevent us from enforcing that obligation later where lawful.

59. CHANGES TO THESE TERMS

We may update these Terms from time to time, including where necessary to reflect:

  • changes in law;

  • regulatory requirements;

  • changes to our business;

  • changes to website functionality; or

  • improvements to our policies.

The version applicable to your purchase will generally be the version in force when the relevant contract was made, unless a later change is required by law or validly agreed.

We will not retrospectively impose unfair material changes to concluded consumer contracts.

60. GOVERNING LAW

These Terms are governed by the laws applicable to our contractual relationship, subject to mandatory consumer protections.

Where the contract is governed by the laws of England and Wales, those laws will apply.

If you are a consumer resident in Scotland or Northern Ireland, you will continue to benefit from any mandatory legal protections available to you in your place of residence.

61. COURTS AND DISPUTES

We encourage customers to contact us first so that we can attempt to resolve disputes informally.

Nothing in these Terms deprives a consumer of the right to bring proceedings in a court that has jurisdiction under applicable law.

Consumers residing in England and Wales, Scotland or Northern Ireland retain the rights concerning jurisdiction that applicable consumer and civil procedure rules provide to them.

62. ENTIRE AGREEMENT

These Terms, together with the information incorporated into the sales contract and any applicable policies, form the contractual framework between you and Kolldruns in relation to your purchase.

Nothing in this clause excludes liability for fraud, fraudulent misrepresentation or any statement or representation that cannot lawfully be excluded.

63. CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, restrict or replace your statutory rights.

Relevant legislation may include, where applicable:

  • Consumer Rights Act 2015;

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • Digital Markets, Competition and Consumers Act 2024;

  • Electronic Commerce (EC Directive) Regulations 2002;

  • applicable data protection legislation;

  • applicable electronic communications and privacy legislation; and

  • other consumer protection laws and regulations in force from time to time.

Where these Terms conflict with a mandatory provision of applicable consumer law, the mandatory provision will prevail.

64. CONTACT INFORMATION

If you have any questions regarding these Terms, your order or our services, please contact:

Kolldruns

Website: Kolldruns.store
Email: info@Kolldruns.store

We aim to operate Kolldruns fairly, transparently and in accordance with applicable United Kingdom consumer law.