Shipping policy

SHIPPING POLICY

Last updated: 9 September 2026

Thank you for shopping with Kolldruns.

This Shipping Policy explains our available delivery methods, estimated delivery times, shipping charges and other important information regarding the delivery of orders placed through Kolldruns.store.

For any shipping-related enquiry, please contact us at:

Email: info@Kolldruns.store
Website: Kolldruns.store

1. SHIPPING OPTIONS

Kolldruns currently offers the following delivery options:

Express Shipping

Estimated delivery time: 5–8 business days
Cost: Paid shipping

The applicable Express Shipping charge will be displayed at checkout before you complete your order.

Standard Shipping

Estimated delivery time: 5–12 business days
Cost: Free

Standard Shipping is available at no additional delivery charge where shown during checkout.

2. BUSINESS DAYS

Business days are generally Monday to Friday, excluding public and bank holidays.

Orders placed during weekends or public holidays may begin processing on the next available business day.

3. ORDER PROCESSING

Orders may require processing before they are dispatched.

Processing includes:

payment confirmation;
order verification;
picking and packing;
quality checks; and
preparation for shipment.

Delivery estimates begin from the appropriate processing or dispatch stage and may vary depending on the circumstances of the order.

4. DELIVERY ESTIMATES

Our estimated delivery times are:

Express Shipping: 5–8 business days
Standard Shipping: 5–12 business days

These timeframes are estimates and are not guaranteed delivery dates unless we expressly confirm otherwise.

Delivery may occasionally take longer due to circumstances outside our reasonable control.

5. SHIPPING CHARGES

Standard Shipping is provided free of charge where available.

Express Shipping is a paid delivery option.

The exact Express Shipping cost will be clearly displayed at checkout before payment is completed.

Kolldruns will not add undisclosed compulsory shipping charges after you have submitted your order.

6. SHIPPING DESTINATIONS

Kolldruns primarily serves customers in the United Kingdom.

Availability of delivery services may depend on the delivery address entered during checkout.

If we are unable to deliver to your address, we will inform you as soon as reasonably possible.

7. ORDER CONFIRMATION

After placing your order, you should receive an order confirmation using the email address provided during checkout.

Please check your order details carefully, including:

customer name;
delivery address;
products ordered;
quantities;
selected delivery method; and
contact information.

If you notice an error, please contact us as soon as possible at:

info@Kolldruns.store

8. SHIPPING CONFIRMATION

Once your order has been dispatched, you may receive a shipping confirmation email.

Where tracking is available, the email may contain:

a tracking number;
carrier information; and
a tracking link or delivery update.

Tracking information may require some time to become active after dispatch.

9. TRACKING YOUR ORDER

Where tracking is provided, you can use the tracking details supplied in your shipping confirmation to follow the progress of your parcel.

Tracking updates are generated by the relevant delivery provider and may not always update immediately.

If tracking has not updated for an extended period, please contact:

info@Kolldruns.store

10. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your address includes, where applicable:

full name;
house or building number;
street name;
flat or apartment number;
town or city;
postcode;
country; and
any relevant delivery instructions.

Kolldruns cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

11. INCORRECT DELIVERY INFORMATION

If you provide an incorrect or incomplete delivery address, please contact us as soon as possible.

We will make reasonable efforts to assist before dispatch.

Once an order has been shipped, we may be unable to change the delivery address.

Where a parcel is returned because of incorrect information supplied by the customer, additional delivery arrangements may be required.

Any additional charges will only be applied where lawful and appropriate.

12. DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframe, delays may occur.

Possible causes include:

severe weather;
carrier delays;
transport disruption;
unusually high order volumes;
public holidays;
customs or border procedures where applicable;
technical issues;
incorrect delivery details;
industrial action; or
other circumstances outside our reasonable control.

Where we become aware of a significant delay, we will take reasonable steps to assist.

Your statutory consumer rights remain unaffected.

13. LOST PARCELS

If your parcel appears to be lost in transit, please contact us at:

info@Kolldruns.store

Include:

your full name;
order number; and
delivery address.

We may investigate the shipment with the relevant carrier.

Where Kolldruns remains legally responsible for the delivery, we will provide the remedy required by applicable UK consumer law.

14. DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible.

You may be asked to provide:

your order number;
a description of the damage;
photographs of the packaging; and
photographs of the affected product.

This information helps us investigate the issue efficiently.

Requesting supporting information does not limit your statutory rights.

15. MISSING ITEMS

If your parcel arrives but an item is missing, please contact:

info@Kolldruns.store

Please include your order number and identify the missing product.

We will review the order and assist you appropriately.

16. INCORRECT ITEMS

If you receive an item that you did not order, please contact us.

Where Kolldruns supplied the wrong product, we will provide an appropriate remedy in accordance with applicable UK consumer law.

You should not be required to bear reasonable return costs where we have incorrectly supplied the goods and the law requires us to cover those costs.

17. DELIVERY ATTEMPTS

Depending on the carrier, delivery may be:

handed directly to the recipient;
left with an authorised person;
delivered to a designated safe place;
redirected to a collection location; or
reattempted on another day.

Carrier procedures may vary.

Please follow any delivery instructions provided by the relevant carrier.

18. UNDELIVERABLE OR RETURNED PARCELS

A parcel may be returned to us where:

the address is incomplete;
the address is incorrect;
delivery is repeatedly unsuccessful;
the parcel is refused;
the parcel is not collected; or
the carrier cannot complete delivery.

If this occurs, please contact us so that we can review the available options.

19. RISK DURING DELIVERY

Where Kolldruns arranges delivery to a consumer, responsibility for the goods generally remains with Kolldruns until the goods come into the physical possession of:

the customer; or
another person identified by the customer to receive them,

subject to applicable UK consumer law.

20. DELIVERY DEADLINES AND UK CONSUMER RIGHTS

We aim to deliver orders within the estimated delivery periods stated in this Policy.

Where no specific legally binding delivery date has been agreed, goods must still be delivered in accordance with applicable UK consumer law.

Nothing in this Shipping Policy limits your statutory rights if an order is not delivered within the legally required timeframe.

21. CANCELLING AN ORDER

If you wish to cancel an order before dispatch, please contact us as soon as possible:

info@Kolldruns.store

We will attempt to stop the order before shipment where reasonably possible.

If the order has already been dispatched, you may still have the right to cancel and return eligible goods in accordance with our Return & Refund Policy and applicable UK consumer law.

22. RETURNS

This Shipping Policy deals with delivery to the customer.

For information about returning products, cancellations and refunds, please refer to our:

Return & Refund Policy

Customers should contact us before returning an item so that we can provide the appropriate return instructions.

23. EXPRESS SHIPPING

Our Express Shipping service is intended for customers who prefer a faster estimated delivery timeframe.

Estimated delivery: 5–8 business days
Shipping fee: Paid

The exact cost will be shown at checkout.

Selecting Express Shipping does not remove or reduce any statutory rights available to you under UK consumer law.

24. FREE STANDARD SHIPPING

Our Standard Shipping option is available free of charge where shown at checkout.

Estimated delivery: 5–12 business days
Shipping fee: Free

No separate Standard Shipping charge will be added where this option is advertised as free.

25. PUBLIC HOLIDAYS AND PEAK PERIODS

Shipping times may be affected during:

Christmas;
New Year;
bank holidays;
major promotional periods; or
unusually high-volume sales events.

Where possible, customers should allow additional time during these periods.

26. SHIPPING POLICY CHANGES

Kolldruns may update this Shipping Policy from time to time.

Changes may be made to reflect:

changes in delivery providers;
changes in available shipping services;
operational changes;
legal or regulatory requirements; or
improvements to our customer service.

The version applicable to your order will generally be the version in force when your order was placed, subject to any mandatory legal requirements.

27. YOUR STATUTORY RIGHTS

Nothing in this Shipping Policy excludes, restricts or replaces your statutory consumer rights.

Relevant UK legislation may include, where applicable:

the Consumer Rights Act 2015;
the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
other applicable UK consumer protection legislation.

Where this Policy conflicts with a mandatory consumer right, the mandatory legal right will prevail.