Contact information

CONTACT INFORMATION

Last updated: 9 September 2026

Thank you for visiting Kolldruns.

If you have any questions about your order, delivery, returns, refunds, products or our website, our customer service team will be happy to assist you.

Customer Support

Store Name: Kolldruns
Website: Kolldruns.store
Email: info@Kolldruns.store

For the quickest assistance, please contact us by email.

Order Enquiries

If you are contacting us about an existing order, please include:

  • your full name;

  • your order number;

  • the email address used when placing the order; and

  • a brief description of your enquiry.

This information will help us locate your order and respond more efficiently.

Returns & Refunds

For questions regarding:

  • returns;

  • cancellations;

  • refunds;

  • faulty products;

  • damaged products;

  • incorrect items; or

  • exchanges,

please contact:

info@Kolldruns.store

Please include your order number and details of the item concerned.

For further information, please refer to our Return & Refund Policy.

Shipping & Delivery

For enquiries regarding:

  • order tracking;

  • delivery delays;

  • missing parcels;

  • damaged parcels;

  • incorrect delivery information; or

  • shipping options,

please contact:

info@Kolldruns.store

Our current delivery options include:

Express Shipping: 5–8 business days — Paid
Standard Shipping: 5–12 business days — Free

For full details, please refer to our Shipping Policy.

Product Enquiries

If you need help with:

  • product information;

  • sizing;

  • colours;

  • availability;

  • materials; or

  • product specifications,

please contact us before placing your order.

Email: info@Kolldruns.store

Changes to an Order

If you need to request a change to:

  • your delivery address;

  • size;

  • colour;

  • quantity; or

  • other order details,

please contact us as soon as possible.

We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

Cancelling an Order

If you wish to cancel an order, please contact:

info@Kolldruns.store

Please provide your order number and clearly state that you wish to cancel your order.

If your order has already been dispatched, you may still have applicable cancellation and return rights under our Return & Refund Policy and UK consumer law.

Damaged, Faulty or Incorrect Items

If you receive a product that is damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

  • your order number;

  • the name of the affected product;

  • a description of the issue; and

  • photographs where reasonably helpful.

This allows us to review the issue and assist you appropriately.

General Enquiries

For any other questions regarding Kolldruns, please contact:

info@Kolldruns.store

We aim to deal with customer enquiries fairly and as promptly as reasonably possible.

Business Correspondence

For business-related enquiries, partnerships or other commercial correspondence, please contact:

info@Kolldruns.store

Website

Our official online store is:

Kolldruns.store

For your security, please make sure that you are visiting the correct website before entering payment or personal information.

Important Contact Notice

Kolldruns will never ask you to provide your full payment card number, PIN or online banking password by email.

If you receive a suspicious message claiming to represent Kolldruns, please contact us directly using:

info@Kolldruns.store

Business Address

This information should be replaced with the genuine geographic business address before this page is published.

Contact Details

Kolldruns
Website: Kolldruns.store
Email: info@Kolldruns.store

Thank you for choosing Kolldruns.